Terms of Service

Last updated: 05/27/2026

This website is operated by FourHNatural Inc., doing business as Dr. Whiff. Throughout the site, the terms “Dr. Whiff,” “we,” “us,” and “our” refer to FourHNatural Inc. By visiting our website, purchasing from us, creating an account, subscribing to our products, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and content contributors. If you do not agree to these Terms, you should not access the website, purchase products, or use our services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

1. Company Information

Business name: FourHNatural Inc.
Brand name: Dr. Whiff
Business address: #107-815 Vaughan Ave, V1Y 0H6, Kelowna, BC
Email: support@drwhiff.com
Website: https://drwhiff.com

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the site with the consent and supervision of a parent or legal guardian.

You may not use our products, website, or services for any unlawful purpose or in violation of any applicable laws.

3. Products and Product Information

Dr. Whiff sells odor-care products intended for general household, fabric, pet-area, gear, car, and everyday freshness use, as described on our product pages.

We make reasonable efforts to display product descriptions, images, sizes, ingredients, scents, usage directions, prices, and availability accurately. However, we do not guarantee that product descriptions, images, colours, packaging, pricing, availability, or other content on the site will be error-free, complete, current, or exactly as shown on your device.

Product packaging, labels, ingredients, scent names, bottle designs, and availability may change from time to time without prior notice, provided the product remains consistent with applicable laws and product safety standards.

Our products are not intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition. Unless expressly stated on the product label and supported by applicable regulatory approvals, our products are not disinfectants, sanitizers, pesticides, antimicrobial products, or medical products.

4. Product Use and Safety

You agree to use all products only as directed on the product label and any accompanying instructions.

You are responsible for determining whether a product is suitable for your intended use, surface, fabric, environment, household, pets, or personal preferences. We recommend testing on a small, inconspicuous area before using on fabrics, upholstery, carpets, gear, car interiors, or other surfaces.

Keep products out of reach of children and pets unless actively being used by an adult. Avoid contact with eyes. Do not ingest. If irritation occurs, discontinue use. If you have specific allergies, sensitivities, respiratory concerns, pet sensitivities, or other health-related concerns, consult an appropriate professional before use.

To the fullest extent permitted by law, we are not responsible for damage, staining, discoloration, misuse, improper application, failure to follow instructions, or use on unsuitable surfaces or materials.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the products in your cart. We reserve the right to accept, reject, limit, or cancel any order for any reason, including suspected fraud, product unavailability, pricing errors, payment issues, shipping restrictions, or violation of these Terms.

After you place an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance, shipment, or availability of all items.

If we cancel an order after payment has been processed, we will issue a refund for the cancelled portion of the order to the original payment method, subject to payment processor timelines.

6. Pricing, Taxes, and Payment

Prices are shown in the currency displayed at checkout and may vary by country, region, market, promotion, or sales channel. Prices are subject to change without notice.

Applicable taxes, shipping charges, duties, import fees, and other charges may be calculated and displayed at checkout where applicable. You are responsible for reviewing the total price before submitting your order.

We do not intentionally advertise prices that are unavailable due to mandatory hidden fees. If a pricing, discount, tax, shipping, or product error occurs, we reserve the right to correct the error, cancel affected orders, or contact you for instructions before processing the order.

Payment must be received and authorized before your order is processed. We may use third-party payment processors, and your payment information is handled according to their terms and privacy practices.

7. Shipping and Delivery

Shipping options, estimated delivery windows, and related costs are shown at checkout or in our Shipping Policy.

Delivery timelines are estimates only and are not guaranteed unless expressly stated. Shipping delays may occur due to carrier delays, weather, customs, inventory availability, address issues, peak season volume, or circumstances beyond our control.

Risk of loss may transfer to you when the order is delivered to the shipping address provided, subject to applicable consumer protection laws. You are responsible for providing a complete and accurate shipping address.

If a shipment is lost, delayed, damaged, or marked as delivered but not received, please contact us at support@drwhiff.com and include your order number.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, missing items, and final sale rules are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

We reserve the right to refuse returns or refunds that do not comply with our Return and Refund Policy, subject to applicable law.

Where required by applicable consumer protection laws, your statutory rights are not limited by these Terms.

9. Subscriptions and Recurring Purchases

If you purchase a subscription, you authorize us and our payment processors to charge your selected payment method on a recurring basis according to the subscription terms shown at checkout.

Subscription details may include product selection, delivery frequency, billing frequency, price, discount, renewal date, and cancellation terms. By starting a subscription, you agree to the recurring charges and authorize us to process them until the subscription is cancelled or otherwise ended.

You may manage, pause, update, or cancel your subscription according to the instructions provided in your account, subscription portal, confirmation email, or our Purchase Options Cancellation Policy.

Subscription prices, discounts, products, shipping charges, and availability may change over time. Where required, we will provide notice before material changes take effect.

If a subscription payment fails, we may retry the payment, contact you for updated payment information, pause the subscription, or cancel the subscription.

10. Discounts, Promotions, and Gift Offers

Discounts, bundles, free shipping offers, gifts with purchase, subscription savings, and other promotions may be subject to additional terms, limitations, expiry dates, minimum purchase amounts, geographic restrictions, product exclusions, or availability.

Promotions cannot be combined unless expressly stated. We reserve the right to modify, suspend, or cancel promotions at any time, subject to applicable law.

If an order is returned, cancelled, or adjusted, any promotional benefit may also be adjusted or removed.

11. Accounts

You may be able to create an account or use Shopify customer account features to view orders, manage subscriptions, or access certain services.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to provide accurate and current information.

We reserve the right to suspend or terminate accounts where we believe there has been misuse, fraud, unauthorized activity, or violation of these Terms.

12. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, videos, testimonials, feedback, suggestions, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, publish, edit, translate, display, distribute, and create derivative works from that content for marketing, website, product, social media, advertising, and business purposes.

You represent that you own or have permission to submit the content and that it does not violate the rights of any third party.

We may remove, edit, refuse, or moderate content at our discretion, including content that is unlawful, misleading, offensive, abusive, defamatory, obscene, spammy, infringing, or otherwise inappropriate.

You may not submit false reviews, misleading claims, competitor manipulation, or content that misrepresents your experience.

13. Intellectual Property

All content on this website, including trademarks, logos, product names, images, graphics, icons, illustrations, text, copy, videos, designs, layouts, code, and other materials, is owned by or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, modify, reverse engineer, scrape, frame, commercially exploit, or use our content, trademarks, product names, images, or branding without our prior written consent.

The names Dr. Whiff, related logos, mascot artwork, packaging designs, product names, and brand elements are trademarks, trade names, or protected brand assets of FourHNaturals Inc. or its affiliates.

14. Third-Party Tools, Links, and Services

Our website may include links to third-party websites, tools, apps, payment processors, shipping carriers, review providers, subscription platforms, analytics tools, or other services.

We are not responsible for third-party websites, services, content, policies, security, availability, errors, or practices. Your use of third-party services may be governed by their own terms and privacy policies.

Third-party links are provided for convenience and do not imply endorsement unless expressly stated.

15. Prohibited Uses

You agree not to use the website, products, or services:

• for any unlawful, fraudulent, abusive, or harmful purpose;

• to violate any applicable law, regulation, or third-party right;

• to submit false, misleading, or inaccurate information;

• to interfere with website security, functionality, servers, networks, or operations;

• to upload or transmit malicious code, spam, bots, scrapers, or automated requests;

• to collect or track personal information of others without permission;

• to infringe intellectual property rights;

• to resell products in a misleading, unauthorized, or unlawful manner;

• to make unauthorized product claims or modify product labels in a misleading way;

• to harass, abuse, threaten, defame, or discriminate against others;

• to interfere with another customer’s use of the site.

We reserve the right to terminate or restrict access for any prohibited use.

16. Accuracy, Availability, and Site Changes

We may update, modify, suspend, discontinue, or remove any part of the website, products, prices, content, promotions, or services at any time without notice, subject to applicable law.

We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details. We reserve the right to correct errors, update information, or cancel orders where legally permitted.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by us or required by law.

We do not warrant that:

• the website will be uninterrupted, timely, secure, or error-free;

• product results will meet your expectations in every circumstance;

• product descriptions, colours, images, or packaging will be perfectly accurate on every device;

• defects will be corrected immediately;

• the website is free of viruses or harmful components.

Nothing in these Terms excludes warranties, conditions, guarantees, or rights that cannot be excluded under applicable consumer protection laws.

18. Limitation of Liability

To the fullest extent permitted by law, FourHNaturals Inc., Dr. Whiff, and our directors, officers, employees, contractors, affiliates, suppliers, service providers, licensors, and agents will not be liable for any indirect, incidental, punitive, special, consequential, or exemplary damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, or similar damages arising from your use of the website, products, or services.

To the fullest extent permitted by law, our total liability for any claim relating to an order, product, website use, or service will not exceed the amount paid by you for the specific product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmlessFourHNaturals Inc., Dr. Whiff, and our affiliates, officers, directors, employees, contractors, suppliers, service providers, licensors, and agents from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from:

• your breach of these Terms;

• your misuse of the website, products, or services;

• your violation of any law or third-party right;

• your submitted content;

• your unauthorized resale, relabeling, modification, or marketing of our products.

20. Privacy

Your submission of personal information through the website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the website or purchasing from us, you acknowledge that we collect, use, disclose, and protect personal information as described in our Privacy Policy.

21. Electronic Communications

By using our website, placing an order, creating an account, or contacting us, you consent to receive transactional communications from us electronically, including order confirmations, shipping updates, account notices, subscription notices, policy updates, and customer support communications.

Marketing emails or SMS messages will only be sent according to applicable consent requirements and our Privacy Policy. You may unsubscribe from marketing communications where required by law.

22. Governing Law

These Terms and any separate agreements under which we provide products or services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to applicable consumer protection laws, you agree that any dispute will be handled by the courts located in British Columbia, Canada.

23. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be severed. The remaining provisions will remain in full force and effect.

24. Termination

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms by stopping use of the website and services. We may terminate or suspend your access if we believe you have violated these Terms or applicable law.

Sections that by their nature should survive termination will survive, including intellectual property, user submissions, disclaimers, limitation of liability, indemnification, governing law, and dispute provisions.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Purchase Options Cancellation Policy, and any other policies posted on our website, constitute the entire agreement between you and us regarding your use of the website and purchase of products.

Any failure by us to enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

26. Changes to These Terms

We may update these Terms from time to time by posting a revised version on this page. The “Last updated” date will indicate when the Terms were most recently revised.

Your continued use of the website after changes are posted means you accept the updated Terms, subject to applicable law.

27. Contact Information

Questions about these Terms should be sent to:

Dr. Whiff / FourHNaturals Inc.
Email: support@drwhiff.com
Address: #107-815 Vaughan Ave, V1Y 0H6, Kelowna, Canada