Return and Refund Policy

Last updated: 05/27/2026

This Return and Refund Policy explains how FourHNaturals Inc., doing business as Dr. Whiff, handles returns, refunds, exchanges, damaged items, missing items, subscription orders, and related customer support.

By placing an order through https://drwhiff.com, you agree to this Return and Refund Policy, our Terms of Service, Shipping Policy, Privacy Policy, and any other policies posted on our website.

1. Contact Information

For return, refund, exchange, or order issue requests, contact us at:

Email: support@drwhiff.com
Website: https://drwhiff.com/contact

Please include your order number and the email address used at checkout so we can help you faster.

2. Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• unused;

• unopened;

• in its original packaging;

• in the same condition that you received it;

• accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these requirements, subject to applicable law.

3. Non-Returnable Items

For hygiene, safety, quality-control, and product-integrity reasons, we do not accept returns on:

• opened products;

• used products;

• partially used products;

• products with broken seals or damaged packaging caused after delivery;

• products not purchased directly from https://drwhiff.com;

• final sale items;

• gift cards;

• promotional free gifts;

• products returned without authorization;

• products returned outside the return window;

• products that show signs of misuse, tampering, alteration, or improper storage.

Because Dr. Whiff products are household odor-care sprays, we cannot resell opened or used products once they have left our control.

4. How To Start a Return

To request a return, email support@drwhiff.com with:

• your order number;

• the email address used at checkout;

• the item you want to return;

• the reason for the return;

• photos of the item and packaging, if requested.

If your return is approved, we will provide return instructions. Do not send items back without authorization. Unauthorized returns may be refused, returned to sender, or not refunded.

5. Return Shipping Costs

Unless the return is due to our error or a confirmed damaged/defective item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping method. We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address before we receive them.

6. Refunds

Once we receive and inspect your approved return, we will notify you whether the refund is approved.

If approved, the refund will be issued to the original payment method.

Please allow 5 to 10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.

Refunds may exclude:

• original shipping charges;

• return shipping costs;

• duties, brokerage fees, customs fees, or import charges;

• gift wrap or optional services;

• discounts, promotional values, or free gifts;

• any amount not paid by you.

Where required by applicable law, we will provide any refund or remedy required by that law.

7. Exchanges

We do not guarantee exchanges.

If you would like a different scent, product, or bundle, the fastest option is usually to place a new order and return the eligible unopened item under this policy.

If we choose to offer an exchange, the returned item must still meet the eligibility requirements in this policy.

8. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, missing an item, or with an incorrect item, contact us at support@drwhiff.com within 7 days of delivery.

Please include:

• your order number;

• photos of the damaged or incorrect item;

• photos of the shipping box or mailer;

• photos of the packing slip, if included;

• a brief description of the issue.

Please do not discard the item or packaging until we have reviewed your claim.

If we confirm that an item was damaged in transit, defective, missing, or incorrectly sent, we may offer a replacement, refund, store credit, or another appropriate resolution at our discretion and subject to applicable law.

9. Scent Preference and Product Expectations

Scent preference is personal. We do not guarantee that every customer will prefer every scent.

Returns or refunds for scent preference may be refused if the product has been opened, used, or is no longer eligible for resale.

We make reasonable efforts to describe scents, product sizes, ingredients, usage directions, and product features accurately. However, scent perception, device display colours, and individual expectations may vary.

10. Product Use and Surface Compatibility

Dr. Whiff products must be used only as directed.

Before using on fabric, upholstery, carpet, gear, car interiors, pet areas, or other surfaces, test on a small, inconspicuous area first.

We are not responsible for staining, discoloration, surface damage, misuse, overuse, improper application, failure to follow instructions, or use on unsuitable materials, except where required by law.

11. Subscription Orders

Subscription orders are processed according to the subscription terms shown at checkout and in your subscription portal.

You are responsible for managing, pausing, updating, or cancelling your subscription before the next billing date.

Once a subscription order has been processed, packed, or shipped, it may not be cancelled. It may only be eligible for return if it meets this Return and Refund Policy.

Cancelling a subscription prevents future recurring orders. It does not automatically cancel, refund, or return orders that have already been processed.

Subscription cancellation terms are also governed by our Purchase Options Cancellation Policy, which is incorporated into this policy by reference.

12. Bundles, Discounts, and Promotional Items

If you return part of a bundle, discounted order, or promotional offer, your refund may be adjusted to reflect the actual value paid for the returned item.

If a free gift, promotional item, or bundled discount was included with your order, we may require the promotional item to be returned unused and unopened before issuing a full refund.

If the promotional item is not returned, or if returning part of the order causes the original order to no longer qualify for the promotion, the value of the promotion may be deducted from your refund where permitted by law.

13. Final Sale Items

Items marked as final sale, clearance, limited release, free gift, sample, or not eligible for return cannot be returned or refunded unless required by law or unless the item arrives damaged, defective, missing, or incorrect.

14. Orders Purchased From Other Retailers

This policy applies only to purchases made directly from https://drwhiff.com.

If you purchased Dr. Whiff products from another retailer, marketplace, store, distributor, or third-party seller, please contact that seller directly. Their return and refund policy will apply.

We may be unable to process returns, refunds, or exchanges for products not purchased directly from us.

15. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned to sender, or undeliverable due to an incorrect or incomplete address, failed delivery attempt, refusal to pay duties or fees, or other customer-related issue, we may refund the product cost after the package is returned to us and inspected.

Shipping charges, return shipping charges, carrier fees, duties, taxes, brokerage fees, and other non-refundable costs may be deducted from the refund where permitted by law.

16. Lost or Stolen Packages

If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbours, building staff, reception, parcel lockers, and the shipping carrier.

We are not responsible for theft, misdelivery, or packages marked delivered by the carrier to the shipping address provided at checkout, except where required by law.

Depending on the circumstances, we may assist with a carrier claim or offer a replacement, refund, or store credit at our discretion.

17. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can try to resolve it.

We reserve the right to provide order records, delivery confirmation, tracking information, customer communications, and other relevant documentation to payment processors, banks, card networks, or dispute-resolution providers in response to chargebacks or payment disputes.

Filing a chargeback or payment dispute does not automatically entitle you to keep products without payment.

18. Abuse, Fraud, and Excessive Return Activity

We reserve the right to refuse returns, refunds, exchanges, replacements, store credit, or future orders where we reasonably believe there is:

• fraud;

• abuse of our policies;

• excessive return activity;

• repeated claims of missing, damaged, or undelivered items;

• misuse of promotions;

• tampering;

• false information;

• unauthorized resale;

• violation of our Terms of Service.

We may limit support to remedies required by applicable law.

19. Your Consumer Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

In British Columbia, businesses generally set their own return, exchange, and refund policies, but online purchases may still be subject to distance-sales rules. Consumer Protection BC says customers may be able to cancel and request a refund in certain situations, including where required contract information is not provided or goods/services are not received within applicable timelines. Businesses may also have refund timing obligations after a valid cancellation request.

20. Policy Changes

We may update this Return and Refund Policy from time to time by posting a revised version on this page. The “Last updated” date will indicate when the policy was most recently revised.

Your continued use of our website or purchase of products after changes are posted means you accept the updated policy, subject to applicable law.