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Dr Whiff

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Shipping Policy

Last updated: 05/27/2026

This Shipping Policy explains how FourHNaturals Inc., doing business as Dr. Whiff, handles order processing, shipping, delivery, tracking, shipping issues, and related customer support.

By placing an order through https://drwhiff.com, you agree to this Shipping Policy, our Terms of Service, Return and Refund Policy, Privacy Policy, and any other policies posted on our website.

1. Shipping Destinations

We currently ship to the following locations:

  • Canada: Yes

  • United States: No

  • Other countries: Not currently available

Available shipping destinations may change without notice. If your shipping address is outside our supported delivery areas, we may be unable to complete your order.

We reserve the right to refuse, cancel, or limit shipments to certain addresses, regions, PO boxes, freight forwarding addresses, remote areas, or locations where delivery is not reasonably available.

2. Order Processing Times

Orders are typically processed within 1 to 3 business days after payment is successfully authorized, excluding weekends and holidays.

Processing times may be longer during product launches, promotions, holidays, high-volume periods, inventory delays, weather events, carrier disruptions, or other circumstances outside our control.

An order confirmation email means we have received your order. It does not mean the order has shipped.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your order.

Shipping rates may vary based on:

  • shipping destination;

  • order value;

  • order weight;

  • product type;

  • selected shipping method;

  • carrier rates;

  • promotional offers;

  • subscription status;

  • applicable taxes, duties, or fees.

Any free shipping offer is subject to the terms shown at checkout or on the applicable promotion. Free shipping thresholds may be calculated before or after discounts depending on the promotion terms.

We aim to clearly display mandatory shipping charges before checkout is completed. Canadian pricing rules require businesses to avoid misleading pricing practices, including drip pricing where mandatory fees are added later in a way that makes the advertised price unattainable, except certain government-imposed charges such as sales tax.

4. Estimated Delivery Times

Estimated delivery times are shown at checkout or in your shipping confirmation email where available.

Typical estimated delivery times are:

  • Canada standard shipping: 3 to 9 business days

  • Canada expedited shipping: 2 to 6 business days, if offered

  • United States standard shipping: n/a

  • Remote regions: additional time may be required

Delivery estimates are not guarantees. Actual delivery times may vary due to carrier delays, weather, customs processing, holiday volume, address issues, regional disruptions, or other events outside our control.

5. Shipping Confirmation and Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.

Tracking information may take 24 to 72 hours to update after the carrier receives the shipment.

You can track your order by:

  • using the tracking link in your shipping confirmation email;

  • visiting our Order Tracking page at https://drwhiff.com/order-tracking;

  • contacting us at support@drwhiff.com with your order number.

6. Subscription Orders

If you purchase a subscription, each subscription shipment will be processed according to your selected subscription frequency and the terms shown at checkout or in your subscription portal.

Shipping charges for subscription orders, if applicable, may be charged on each recurring order unless otherwise stated.

Subscription shipment timing may vary based on billing date, processing time, carrier availability, inventory, weekends, holidays, and regional delivery conditions.

You are responsible for keeping your shipping address and payment information up to date before your next subscription order processes.

7. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • name;

  • street address;

  • unit or apartment number;

  • city;

  • province/state;

  • postal/ZIP code;

  • country;

  • phone number, if required by carrier.

We are not responsible for delays, failed deliveries, returned shipments, or lost packages caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an address error, contact us immediately at support@drwhiff.com. We cannot guarantee that we can change the address after an order has been placed or shipped.

8. PO Boxes, Remote Areas, and Restricted Addresses

Some carriers may not deliver to PO boxes, military addresses, freight forwarders, hotels, temporary addresses, rural routes, or remote locations.

If we are unable to ship to your address, we may contact you for an alternate address or cancel and refund the affected order.

Additional shipping fees, carrier surcharges, or delivery time may apply for remote or hard-to-service regions.

9. Lost, Delayed, or Stolen Packages

Once a package is transferred to the carrier, delivery timing and final delivery handling are managed by the carrier.

If your tracking information shows that your package is delayed, please allow additional time for carrier updates. If your package appears lost or has not moved for several business days, contact us at support@drwhiff.com and include your order number.

If tracking shows that your package was delivered but you did not receive it, please first:

  • check around your delivery location;

  • check with household members, building staff, neighbours, or reception;

  • verify that the shipping address was correct;

  • contact the carrier if applicable.

We will do our best to help, but we are not responsible for theft, misdelivery, or packages marked delivered by the carrier where the shipping address provided at checkout was correct, except where required by law.

Depending on the circumstances, we may offer assistance, replacement, store credit, refund, or carrier claim support at our discretion and subject to applicable law.

10. Damaged Packages

If your order arrives damaged, contact us at support@drwhiff.com within 7 days of delivery.

Please include:

  • your order number;

  • photos of the damaged package;

  • photos of the damaged item;

  • photos of the shipping label;

  • a brief description of the issue.

Please do not discard the product or packaging until we have reviewed your claim, as photos or carrier inspection may be required.

If we determine that an item was damaged in transit, we may offer a replacement, refund, store credit, or another resolution at our discretion and subject to applicable law.

11. Missing or Incorrect Items

If your order is missing an item or you received the wrong item, contact us at support@drwhiff.com within 7 days of delivery.

Please include your order number and photos of the items received and packaging, if applicable.

If we confirm an error, we will work to correct it by sending the missing item, replacing the incorrect item, issuing a refund, or providing another appropriate resolution.

12. Returned to Sender

Packages may be returned to us due to an incorrect address, failed delivery attempt, refusal, unclaimed package, carrier issue, or delivery restriction.

If a package is returned to sender, we may contact you to arrange reshipment. Additional shipping charges may apply unless the return was caused by our error.

If we cannot reach you or reshipment is not possible, we may cancel and refund the product cost, less any non-refundable shipping charges or carrier fees where permitted by law.

13. International Shipping, Duties, and Customs

For orders shipped outside Canada, your order may be subject to import duties, taxes, brokerage fees, customs fees, tariffs, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Customs authorities may delay, inspect, open, or refuse shipments. We are not responsible for customs delays, duties, import restrictions, or additional charges imposed by government authorities.

If an international package is refused or abandoned due to unpaid duties, taxes, or customs fees, we may not be able to issue a full refund. Any refund, if available, may be reduced by shipping charges, return shipping costs, duties, taxes, carrier fees, or other amounts we incur.

14. Shipping Restrictions for Products

Some products may be subject to shipping restrictions based on destination, carrier rules, product composition, product classification, package size, or applicable laws.

If we determine that a product cannot be shipped to your destination, we may cancel the affected item or order and issue a refund for the cancelled portion.

15. Split Shipments

We may ship items in separate packages depending on inventory availability, subscription timing, warehouse location, carrier requirements, or fulfillment efficiency.

If your order ships in multiple packages, you may receive more than one tracking number.

16. Preorders, Backorders, and Out-of-Stock Items

If an item is on preorder, backorder, or temporarily unavailable, we may provide an estimated shipping timeframe on the product page, checkout, or order confirmation.

Estimated shipping dates are subject to change. If there is a material delay, we may contact you with options, which may include waiting, modifying the order, cancelling the affected item, or receiving a refund, subject to applicable law.

17. Order Cancellations Before Shipment

If you need to cancel an order, contact us as soon as possible at support@drwhiff.com.

We cannot guarantee cancellation once an order has been submitted, processed, packed, or shipped.

If an order has already shipped, it may need to be handled under our Return and Refund Policy.

18. Delivery Issues and Customer Support

For shipping support, contact:

Email: support@drwhiff.com
 Website: https://drwhiff.com/contact

Please include your order number and the email address used at checkout so we can assist you faster.

19. Your Consumer Rights

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

Depending on your location and the circumstances, you may have rights relating to delivery timing, required order information, cancellation, refunds, or remedies for non-delivery. In British Columbia, online sales are generally treated as distance sales contracts, and businesses must provide required information and contract copies; if legal requirements are not met, customers may have cancellation rights and refund timelines under BC consumer protection rules.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time by posting a revised version on this page. The “Last updated” date will indicate when the policy was most recently revised.

Your continued use of our website or purchase of products after changes are posted means you accept the updated Shipping Policy, subject to applicable law.