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Purchase Options Cancellation Policy

Last updated: 05/27/2026

This Purchase Options Cancellation Policy explains how subscriptions, recurring purchases, prepaid plans, and other purchase options are managed, changed, paused, skipped, or cancelled when you buy from FourHNaturals Inc., doing business as Dr. Whiff.

By purchasing a subscription or other recurring purchase option through https://drwhiff.com, you agree to this Purchase Options Cancellation Policy, our Terms of Service, Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies posted on our website.

1. What This Policy Covers

This policy applies to purchase options that involve recurring billing, scheduled deliveries, subscription discounts, prepaid subscription periods, automatic renewals, or future order commitments.

This may include:

  • Subscribe and save orders;

  • recurring product deliveries;

  • prepaid subscriptions;

  • bundled subscription boxes;

  • scheduled refill orders;

  • any other purchase option shown at checkout as recurring, renewing, prepaid, or subscription-based.

If you place a one-time purchase that does not renew, this policy does not apply to that one-time purchase.

2. Subscription Terms Shown at Checkout

Before you complete a subscription or recurring purchase, the checkout or product page will show the material terms of the purchase option, which may include:

  • product selection;

  • delivery frequency;

  • billing frequency;

  • subscription price;

  • subscription discount, if any;

  • shipping charges, if applicable;

  • estimated renewal date;

  • cancellation terms;

  • minimum commitment, if any;

  • prepaid period, if any.

By completing checkout, you authorize us and our payment processors to charge your selected payment method according to the purchase option terms shown at checkout until the subscription is cancelled, expires, or otherwise ends.

3. Recurring Billing Authorization

When you start a subscription, you authorize Dr. Whiff, Shopify, our subscription provider, and our payment processors to charge your selected payment method on a recurring basis.

Recurring charges may include:

  • product price;

  • applicable taxes;

  • shipping charges;

  • duties, import charges, or other charges where applicable;

  • subscription-related adjustments disclosed to you.

Your subscription will continue until it is cancelled, paused, expired, or ended according to this policy and the purchase option terms shown at checkout.

4. Subscription Delivery Frequency

Your subscription delivery frequency is based on the option selected at checkout or later updated through your subscription account portal.

Delivery frequencies may include options such as:

  • every 1 month;

  • every 2 months;

  • every 3 months;

  • another interval shown at checkout.

Available delivery frequencies may vary by product, region, inventory availability, subscription provider, or promotional offer.

5. Managing Your Subscription

You may manage your subscription through the subscription portal, customer account, subscription management link, or other instructions provided in your order confirmation, subscription confirmation, or account emails.

Depending on the options available, you may be able to:

  • cancel your subscription;

  • pause your subscription;

  • skip an upcoming order;

  • change your delivery frequency;

  • update your shipping address;

  • update your payment method;

  • change product selections;

  • update quantities;

  • view upcoming orders;

  • reactivate a cancelled or paused subscription.

Some changes may not be available for all products, promotions, prepaid plans, or subscription types.

6. How To Cancel a Subscription

You can cancel your subscription by using the subscription management link provided in your subscription emails or customer account, if available.

You may also contact us at:

Email: support@drwhiff.com
 Subject line: Subscription Cancellation - Order #[Order Number]

Please include your order number and the email address used at checkout.

We aim to process subscription support requests within 1 to 3 business days, excluding weekends and holidays.

7. Cancellation Deadline

To avoid being charged for your next subscription order, you must cancel or request cancellation at least 48 hours before your next scheduled billing date.

If a cancellation request is submitted after an order has already been billed, processed, packed, or shipped, that order may not be cancelled. The cancellation will apply to future recurring orders.

Cancelling a subscription prevents future subscription charges. It does not automatically cancel, refund, or return orders that have already been processed.

8. Pausing, Skipping, or Changing Upcoming Orders

If available, you may pause, skip, or modify an upcoming subscription order through your subscription portal or by contacting us before the applicable billing deadline.

Changes requested after an order has already been billed, processed, packed, or shipped may not apply to that order.

We reserve the right to limit available pause, skip, or modification options based on product availability, subscription type, prepaid commitments, promotional terms, or operational requirements.

9. Prepaid Subscriptions

If you purchase a prepaid subscription, you pay in advance for a set number of deliveries or a set subscription period.

Prepaid subscriptions may not be cancellable or refundable after purchase unless required by law or expressly stated at checkout.

If cancellation is allowed for a prepaid subscription, any refund may be reduced by:

  • products already shipped;

  • discounts already received;

  • shipping charges;

  • taxes, duties, or fees where applicable;

  • non-refundable charges disclosed at checkout.

Prepaid subscription terms shown at checkout control if they differ from this general policy.

10. Minimum Commitments

Some subscriptions or purchase options may require a minimum number of orders, minimum term, or other commitment.

If a minimum commitment applies, it will be disclosed before checkout. By purchasing, you agree to complete the minimum commitment unless cancellation is required by law or expressly permitted by the offer terms.

If no minimum commitment is shown at checkout, you may cancel future subscription renewals according to this policy.

11. Subscription Discounts and Price Changes

Subscription discounts are offered according to the terms shown at checkout or in the applicable promotion.

We may change subscription pricing, discounts, shipping charges, product availability, or subscription terms over time, subject to applicable law.

Where required, we will provide notice before material changes apply to future subscription orders.

If you do not agree to a material change, you may cancel your subscription before the change applies.

12. Failed Payments

If a recurring payment fails, we or our payment processor may retry the payment, notify you, request updated payment information, pause your subscription, or cancel your subscription.

You are responsible for keeping your payment method current.

If payment cannot be collected, we may delay, suspend, or cancel the affected subscription order.

13. Address Changes

You are responsible for keeping your shipping address up to date before your next subscription order processes.

If a subscription order ships to an outdated, incorrect, incomplete, or undeliverable address because the address was not updated before billing or shipment, we may be unable to cancel, redirect, refund, or replace the order.

14. Out-of-Stock Products and Substitutions

If a subscription product is unavailable, discontinued, delayed, or out of stock, we may:

  • delay the shipment;

  • skip the affected order;

  • contact you for instructions;

  • offer a substitution;

  • cancel the affected order;

  • cancel or modify the subscription.

We will not knowingly charge you for a subscription product that we do not intend to provide.

15. Returns and Refunds for Subscription Orders

Subscription orders are subject to our Return and Refund Policy.

Cancelling a subscription does not automatically create a refund for products already shipped, delivered, billed, processed, or packed.

Opened, used, or partially used products may not be eligible for return or refund for hygiene, safety, quality-control, and product-integrity reasons, except where required by law.

16. Promotional Subscription Offers

Promotional subscription offers, discounts, bundles, free gifts, or introductory pricing may be subject to additional terms.

If you cancel, pause, skip, modify, or return part of a promotional subscription order, we may adjust the promotional benefit where permitted by law.

We reserve the right to modify, suspend, or end promotional subscription offers at any time, subject to applicable law.

17. Unauthorized Resale or Commercial Use

Subscriptions are intended for personal or ordinary household use unless expressly approved by us in writing.

We reserve the right to cancel, limit, or refuse subscription orders that appear to involve unauthorized resale, fraud, abuse of promotions, abnormal order quantities, or other activity that violates our Terms of Service.

18. Your Consumer Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

Depending on your location, you may have rights relating to automatic renewals, negative-option billing, cancellation, required disclosures, refund timing, or recurring charges. We will comply with applicable laws where they apply.

19. Contact Us

For subscription cancellation, purchase option questions, or recurring order support, contact:

Dr. Whiff / FourHNaturals Inc.
 Email: support@drwhiff.com
 Contact page: https://drwhiff.com/contact

Please include your order number and the email address used at checkout.

20. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time by posting a revised version on this page. The “Last updated” date will indicate when the policy was most recently revised.

Your continued use of our website or purchase of subscription products after changes are posted means you accept the updated policy, subject to applicable law.