Contact Information
Last updated: 05/27/2026
This Contact Information page explains how customers, regulators, service providers, and other parties can contact FourHNaturals Inc., doing business as Dr. Whiff.
For questions about orders, shipping, returns, subscriptions, products, privacy, website terms, or other customer support matters, please contact us using the information below.
Business Information
Legal business name: FourHNaturals Inc.
Trade name: Dr. Whiff
Website: https://drwhiff.com
Country: Canada
Province: British Columbia
Business address: #107-815 Vaughan Ave, V1Y 0H6, Kelowna, Canada
Customer Support
For customer support, order questions, shipping issues, returns, refunds, subscription support, product questions, or general inquiries, contact:
Email: support@drwhiff.com
Contact page: https://drwhiff.com/contact
Please include your order number and the email address used at checkout when contacting us about an order.
Response Times
We aim to respond to customer support inquiries within 1 to 3 business days, excluding weekends and holidays.
Response times may be longer during product launches, promotions, holidays, high-volume periods, carrier delays, or other circumstances outside our control.
Mailing Address
Written correspondence may be sent to:
Dr. Whiff / FourHNaturals Inc
#107-815 Vaughan Ave,
Kelowna, BC, V1Y 0H6
Canada
Please do not send returns to this address unless we have provided return authorization and return instructions. Unauthorized returns may be refused, returned to sender, or not refunded.
Returns and Refunds
For return or refund requests, please review our Return and Refund Policy before contacting us.
Return requests should be sent to:
Email: support@drwhiff.com
Subject line: Return Request - Order #[Order Number]
Do not ship products back without authorization.
Shipping Issues
For lost, delayed, damaged, missing, or incorrect shipments, contact:
Email: support@drwhiff.com
Subject line: Shipping Issue - Order #[Order Number]
Please include your order number, tracking number if available, and photos of the package or product if your order arrived damaged or incorrect.
Subscription Support
For subscription questions, cancellations, skipped orders, payment updates, address changes, or subscription portal issues, contact:
Email: support@drwhiff.com
Subject line: Subscription Support - Order #[Order Number]
Subscription cancellation and management terms are also described in our Purchase Options Cancellation Policy.
Privacy Requests
For privacy questions, access requests, deletion requests, correction requests, consent withdrawal, or questions about how we collect, use, disclose, or protect personal information, contact:
Email: support@drwhiff.com
Subject line: Privacy Request
Privacy requests are handled according to our Privacy Policy and applicable privacy laws.
Legal Notices
Legal notices may be sent to:
Dr. Whiff / FourHNaturals Inc
#107-815 Vaughan Ave,
Kelowna, BC, V1Y 0H6
Canada
Email copies may also be sent to:
Email: support@drwhiff.com
Subject line: Legal Notice
Sending an email does not waive any requirement for formal service of legal documents where formal service is required by law.
Wholesale, Retail, and Commercial Inquiries
For wholesale, retail, distributor, commercial, or partnership inquiries, contact us through:
Wholesale page: https://drwhiff.com/wholesale
Commercial page: https://drwhiff.com/commercial
Email: support@drwhiff.com
Please include your company name, website, location, number of stores or facilities, and a brief description of your inquiry.
Commercial Partner References
Dr. Whiff may reference Nature’s Pond in relation to commercial air freshener systems, urinal freshener systems, facility-care programs, or commercial odor-care inquiries.
Nature’s Pond is a separate commercial cleaning and facility-care partner brand and is not owned or operated by the same legal entity that owns Dr. Whiff, unless expressly stated otherwise.
Nature’s Pond products, services, warranties, pricing, commercial programs, and service terms are governed by Nature’s Pond’s own terms, policies, agreements, and applicable documentation.
Third-Party Platforms and Services
Our ecommerce storefront, checkout, payments, subscriptions, shipping, analytics, customer support, and related services may be supported by Shopify and other third-party providers.
Customers should contact Dr. Whiff directly for order support unless instructed otherwise. Third-party services may also have their own terms, privacy policies, and support processes.
Updates to Contact Information
We may update this Contact Information page from time to time by posting a revised version on this page.
If our contact details change, the updated information will be posted here. Your continued use of our website or purchase of products after changes are posted means you acknowledge the updated contact information, subject to applicable law.